For over twenty years we have been manufacturing chillers and HVAC equipment for the commercial, military and recreational marine industry. We are proud to say all our equipment, parts and components are made in the USA.
Terms and Conditions
Where noted, items sold by Flagship Marine come with manufacture's warranties.
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FLAGSHIP MARINE WARRANTY
Flagship Marine, Inc. warrants its products to the original purchaser against defects in material and workmanship for a period as follows:
Condenser, chassis, compressor, evaporator - five years parts and one year labor (commercial & military one-year P&L) Controls, pump, blower - one-year parts and labor
The following conditions may void warranty;
Damage due to fire, flood, impact, abuse.
Attempted repairs not specifically authorized by Flagship Marine.
Any act of God such as lightning strike damage.
Any damage caused by improper, inadequate or inconsistent power supply.
Pump damage due to running dry.
Damage caused by improper installation or misuse.
Flagship Marine will not be liable for any consequential damages due to the use or installation of any of its products. If, after communicating with Flagship Marine a warranty repair is deemed necessary, owner, at owners sole expense will ship to Flagship Marine the defective product that will be repaired or replaced at Flagship Marines’ option. Please save the original receipt and shipping carton in case a warranty repair is necessary.
If you use the services of an authorized Flagship Marine dealer, we will cover the parts and labor pursuant to this warranty as if the unit were "on the bench"- we will not cover the service call or any labor expense to access the unit. Charges to "remove and replace" the unit and travel time etc., are not covered expenses.
This warranty does not warrant the suitability of FLAGSHIP MARINE products to any application. FLAGSHIP MARINE does not warrant the installation of its products. Adequate cooling and/or heating capacity is the responsibility of the purchaser. FLAGSHIP MARINE takes no responsibility for component selection or sizing of units. This limited warranty does not cover:
1. Subsequent damage due to condensate leakage, electrolysis, refrigerant leaks, and/or water line leaks.
2. Damage caused by oversized circuit breakers or fuses, undersized or inadequate wiring, etc.
3. Component damage from improper (too high or too low) voltages.
4. Freeze damage of any kind to evaporators or condensers.
5. Inadequate efficiency due to improper duct system sizing and/or component location.
6. Damage caused by improper or incomplete winterizing of FLAGSHIP MARINE products.
7. Damage caused by lack of, or improper periodic maintenance.
All products shipped FOB Stuart, FL. A restocking fee for returned merchandise is 20%. No returns allowed on custom-designed equipment.
Unless an authorized Flagship Marine dealer has been retained to handle a warranty issue, all warranty work must be performed by our personnel at our Stuart, Florida factory location. Before sending a warranty repair to our Stuart, FL location you must obtain an RMA (return merchandise authorization) - freight collect and CODs will not be accepted. All legal complaints must be addressed in Martin County, Florida.