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Terms and Conditions

Privacy | Shipping Policy | Payment | Return & Refund Policy | Multiple Product Orders | Taxes | Out-of-Stock Products | Privacy on Other Web Sites | Links | Content Errors | Shopping Cart Help | Copyright & Trademark Notice | Other Conditions

At Flagship Marine we take seriously the task of keeping your personal information private and secure. When you make a purchase from Flagship Marine, we will ask you to provide only the information needed to process your order.  
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to this store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. 
And finally, we pledge we will NEVER sell or share your data. 
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Shipping Policy
Shipping Time -- Most orders will ship the next business day, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday or major holidays. Orders drop-shipped from manufacturers may take as much as five business days to ship.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.  A signature may be required for orders over $100 and/or shipped to an address than billing address.  
To prevent credit card fraud we can not change the shipping address on an order once it has been placed and confirmed. 
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We accept Visa, MasterCard and Discover credit cards as a form of payment.  Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. 
We can also accept Money Order and wire transfers for payment. Please contact us at 800-316-6426 for more information. 
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Return & Refund Policy
If for any reason you are not satisfied with your Flagship Marine purchase of a product, please contact Customer Support for a Return Material Authorization (RMA) request within 14 calendar days of the receipt of the product. The product must be returned to the Flagship Marine order center within 29 calendar days of the issuance of the RMA. All physical products must be packed in the original, unmarked packaging including any accessories, manuals, and documentation that shipped with the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment excluding any shipping charges. Merchandise returned which is not defective or damaged will be assessed a 20% re-stocking fee. The re-stocking fee is waived when merchandise is returned for an exchange.  We are unable to take returns on custom orders. 
How to request a refund
Within 14 days of receipt of your product:

1.  Contact Customer Support to make arrangements for a return and receive a Return Material Authorization (RMA) number. Please include in this communication your order number and the email address used when placing the order.
2. Ship the unopened product to the address in your RMA Confirmation email. Shipping recommendations*.
3. If upon inspection the return meets all the requirements stated above a replacement item or refund will be issued onto the credit card used when making the original purchase. We will initiate the refund process within two business days.
*1. Use a carrier that offers shipment tracking for all returns, and 2. Either insure your package for safe return to Flagship Marine or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) Use a carrier that offers tracking and (2) Insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. 

Defective Items
If you discover what you believe is a product defect with any product, please contact Customer Support within 14 calendar days of the receipt of the product. Please include in this communication your order number and the email address used when placing the order. Such a defect, if any, may be covered under the terms of your product's warranty. Please refer to the warranty information for the item purchased.

Damaged in Delivery
If your order arrives and appears to have been damaged in transit, please contact Customer Support within the first 48 hours of the receipt of the product. Please include in this communication your order number and the email address used when placing the order. We will investigate and make the necessary arrangements for the damaged item to be returned as well as promptly sending out a replacement.

Error with Order
If the item you receive is not the one you ordered, please contact Customer Support within the first 48 hours of the receipt of the product. Please include in this communication your order number and the email address used when placing the order. We will investigate and make the necessary arrangements for the damaged item to be returned as well as promptly sending out a replacement.
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Multiple Product Orders
For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge will be applied to the first product(s) shipped on a multiple shipment order.
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Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Florida, USA, where Flagship Marine holds a presence. For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.
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Out-of-Stock Products
We will ship your product as it becomes available. Usually, products ship by the next business day. However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
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Privacy on Other Web Sites
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy for more information. Flagship Marine is not responsible for the actions of third parties.
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This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Flagship Marine is not responsible for the operation of, or content located on or throughout any such site. 
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Content Errors
Prices and product availability are subject to change without notice. All specials and promotions limited to stock on hand. Call for current prices.  Flagship Marine is not responsible for typographical errors and we make every effort to ensure the accuracy of the information published in our catalogs and websites. The documents and graphics published on this site may contain technical inaccuracies or typographical errors. Flagship Marine makes no representation about the suitability of the information and graphics represented on this site. All such documents and graphics are provided "as is" without warranty of any kind.
If an error is made and a product is listed at an incorrect price, Flagship Marine shall maintain the right to refund or cancel orders placed at the incorrect price. If the order has been confirmed and charged to your credit card, Flagship Marine shall immediately issue a credit in the amount of the incorrect price. We reserve the right to limit quantities on promotion products. Separate policies apply for specific offers within this website. See individual offer policies and notes for details. Flagship Marine reserves the right to decline orders from resellers.
We are not liable under any legal theory for consequential or incidental damages arising from shipping delays, system downtime, loss of data or for any loss, damage or expense arising from product malfunction or defect. We expressly disclaim all warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose. This disclaimer in no way affects the terms of the manufacturer's warranty, if any. Other restrictions may apply.
Product Information
Although measures are taken to ensure the information in our catalogs and on this website is as timely and accurate as possible, Flagship Marine assumes no responsibility for the accuracy of such information or its relevance to a specific use or application. Actual performance of products may vary based upon many factors and may be less than stated. Actual products may differ slightly in appearance to images shown.
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Shopping Cart Help
This online store is powered by 3dcart shopping cart software. The 3dcart e-commerce solution provides the means to power this website but is in no way responsible for the activities/content found within. All content found on this site; including products, web copy, promotions etc., is the sole property of Flagship Marine and has no direct ties to 3dcart as a company. If you have any questions about what appears inside this store, please contact us directly from our contact us page.
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Copyright & Trademark Notice
Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Flagship Marine., Copyright ©, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Other Conditions
These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. Flagship Marine reserves the right to make changes to this site and these conditions at any time.
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